Effective Date: 09/01/2025

Welcome to Kaisz.pk! Customer satisfaction is our top priority, and we are committed to providing a hassle-free shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy outlines the conditions and processes for returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return if:

  • The product you received is defective, damaged, or incorrect.
  • The item is unused, in its original packaging, and includes all accessories and tags.
  • The return request is submitted within 7 days of receiving your order.

Items Not Eligible for Returns:

  • Perishable goods (e.g., food items, flowers).
  • Personal care, hygiene products, or undergarments.
  • Customized or personalized items.
  • Products marked as “non-returnable” on the product page.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Visit www.kaisz.pk and log in to your account.
  2. Go to the Orders section and select the item you wish to return.
  3. Click on Request Return and provide necessary details, including photos (if applicable).
  4. Submit the request, and our support team will review it within 2-3 business days.

Once approved, you will receive further instructions for returning the product.

3. Refund Options

Refunds are processed after the returned product is received and inspected. You may choose one of the following refund options:

  • Original Payment Method: The amount will be credited to the payment method used during purchase.
  • Kaisz.pk Credit: Refund as store credit to be used for future purchases.

Refund processing times may vary based on the payment method but generally take 7-10 business days.

4. Exchange Policy

If you wish to exchange a product:

  • The exchange request must meet the same eligibility criteria as returns.
  • Exchanges are subject to product availability.
  • If the desired product is unavailable, you may opt for a refund or select another item of equal value.

5. Cancellation Policy

  • Orders can be canceled if the cancellation request is made before shipping.
  • To cancel an order, contact us immediately.
  • Refunds for canceled orders will be processed within 5-7 business days.

6. Vendor-Specific Policies

As Kaisz.pk is a multivendor marketplace, some products may have seller-specific return and refund policies. Please review the seller’s policy on the product page before completing your purchase.

7. Contact Us

For any questions, concerns, or assistance with your return, refund, or exchange:
📧 Email: [email protected]
📞 Phone: +92 333 6969 599

We are here to ensure your experience with Kaisz.pk is smooth and satisfactory.