SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Delivery charges may vary by order and destination. Review the charges shown at checkout before placing your order. For help, contact Kaisz through our Contact Us page.

How long will delivery take?

Delivery is expected within 2–3 working days. Timing may vary by destination and product availability. For an order-specific estimate, contact Kaisz before placing your order.

What exactly happens after ordering?

After placing an order, keep your order number for reference. You can check the order in My Account or contact Kaisz with the order number for an update.

Do I receive an invoice for my order?

If you need an invoice or order document, contact Kaisz with your order number. Our team can confirm what is available for your purchase.

How can I contact Kaisz about an order?

Use the Contact Us page or WhatsApp support at +92 320 6252 390. Include your order number so the team can find your order.

PAYMENT INFORMATION

When is payment taken for my order?

Payment timing depends on the payment method selected at checkout. Review the payment details before placing your order, or contact Kaisz if you have a question about a specific order.

What is a wishlist?

A wishlist lets you save products you are interested in and return to them later. Adding an item to your wishlist does not place an order or reserve the product.

What should I do if I receive a damaged or wrong product?

Contact Kaisz promptly with your order number and photos. Our published Returns Policy says to submit a return request within 7 days of receiving the order. For missing or damaged items, it also asks for a clear unboxing video showing the package airway bill.

Can I change or cancel my order?

Our published Returns Policy says an order can be cancelled before shipping. Contact Kaisz immediately with your order number if you need to cancel or request a change. Once shipped, the return policy may apply instead.

How can I track my order?

Check your order details in My Account for any available status or tracking information. If tracking is not shown, contact Kaisz with your order number for an update.